Mercado Subscription Policy

Important Notice: Because our tender coconuts and juices are 100% fresh, raw, and completely free of artificial preservatives, they are highly perishable. Please read these terms carefully before starting your subscription.

How It Works & Billing

·        Billing Cadence: By signing up for a subscription, you agree to recurring automated billing based on your selected frequency (e.g., Weekly, Bi-weekly, or Monthly).

·        Payment Methods: All transactions are processed securely via Shopify Checkout using our primary payment processors (including Mercado Pago). It is your responsibility to maintain a valid, active payment method on file.

·        Failed Payments: If a recurring payment fails, our system will automatically retry. If payment is not secured 24 hours before your scheduled preparation/harvest date, your delivery for that cycle will be automatically skipped or paused to prevent food waste.

Lock-In Period & Cancellation

To protect our sourcing operations (harvesting fresh coconuts requires advanced planning), we enforce a minimum commitment:

·        Minimum Commitment: All new subscriptions require a minimum of 2 successful billing cycles before a customer can cancel.

·        Cancellation Deadline: After your initial commitment is met, you may cancel at any time. However, cancellations must be processed at least 48 hours prior to your next scheduled billing date.

·        Late Cancellations: Cancellations made less than 48 hours before billing cannot be refunded, and your final batch of juices/coconuts will still be prepared and delivered as scheduled.

Pausing, Skipping, and Address Changes

We understand your schedule changes! You can manage your subscription directly from your Customer Portal:

·        Skipping/Pausing: You can pause your subscription or skip an upcoming delivery week via your account dashboard up to 48 hours before your next fulfillment date.

·        Address Updates: Delivery address changes must be submitted 48 hours before delivery. Because our goods are highly perishable, we cannot re-route a package once it has left our cold-chain facility.

Cold-Chain Delivery & Shelf Life

·        Delivery Windows: Fresh juices and coconuts are shipped via specialized, local cold-chain delivery. You will receive an SMS/Email notification when your delivery is en route.

·        Unattended Deliveries: If you are not home during the delivery window, our drivers will leave the package at your doorstep or with your building concierge in insulated packaging. [Your Brand Name] is not responsible for spoilage if the package sits unattended for more than 2 hours post-delivery.

·        Immediate Refrigeration: Upon receiving your order, fresh juices and opened tender coconuts must be placed in a refrigerator (below 4°C / 39°F) immediately.

·        Shelf Life Disclaimer: Our raw juices have a natural shelf life of only 3 to 5 days from production. Please consume them before the "Use By" date stamped on the bottle.

Refunds, Quality Issues, & Returns

·        No Returns: Due to the food-safety regulations surrounding perishable goods, we cannot accept physical returns under any circumstances.

·        Quality Guarantee: If a coconut arrives spoiled, damaged, or a bottle has leaked during transit, please take a photo and contact our customer care team via WhatsApp or Email within 12 hours of delivery. We will happily issue a store credit or replace the item in your next scheduled delivery.